Keenfootwearn Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of shoes (including hiking, casual, work, and adventure styles) and other products (collectively, “Products”) from Keenfootwearn (accessible via our website: keenfootwearn.com, “we,” “us,” or “our”). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

1.1 How to Place an Order

To place an order, you must complete the checkout process on our website by providing accurate, complete, and up-to-date information, including (but not limited to) your shipping address, contact details, and payment information. You confirm that all information provided is true and correct, and that you have the legal capacity to place the order.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated “Order Acknowledgment” email confirming we have received your request. This email does not constitute acceptance of your order—it merely verifies receipt. We reserve the right to accept or reject your order (in whole or in part) for any reason, including (but not limited to) Product unavailability, pricing errors, suspected fraud, or incomplete/incorrect customer information.

1.3 Order Acceptance

A binding contract between you and Keenfootwearn is formed only when we send a “Shipping Confirmation” email notifying you that your order has been processed and shipped. If we are unable to accept your order (e.g., a shoe style is out of stock after you place the order), we will notify you via email within 2 business days and issue a full refund for any payment you have made.

2. Pricing & Payment

2.1 Pricing

All Product prices displayed on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to adjust prices at any time without prior notice, but such changes will not affect orders that have already received a Shipping Confirmation.

2.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated during checkout. By providing payment information, you confirm that you are authorized to use the selected payment method and that sufficient funds or credit are available to complete the transaction.

2.3 Payment Security

We use industry-standard encryption technologies (e.g., SSL/TLS) to protect your payment information during transmission. We do not store full credit card details—all payment processing is handled by trusted third-party processors that comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring your financial information remains secure.

3. Shipping & Delivery

3.1 Order Processing Time

We will process your order within 1-3 business days of receiving it (excluding weekends, holidays, and peak shopping periods like Black Friday/Cyber Monday). Processing includes verifying payment, checking Product availability, inspecting shoes for defects (e.g., loose stitching on hiking boots, faulty zippers on adventure shoes), and packaging items securely to prevent transit damage.

3.2 Delivery Timeline

Once your order is processed and shipped, delivery will take 6-12 business days to any location worldwide. This timeline applies to all orders, regardless of destination, and accounts for standard shipping procedures (e.g., carrier transit, customs processing for international orders, where applicable). No 加急配送 (expedited shipping) options are currently offered.

3.3 Shipping Costs

We offer free shipping on all orders globally, with no minimum order value required. There are no additional shipping fees, surcharges, or hidden costs for delivery—this benefit is included in the Product price quoted at checkout.

3.4 Delivery Responsibilities

We will provide a unique tracking number via the Shipping Confirmation email, allowing you to monitor your order’s delivery status. While we work with reliable carriers to ensure timely delivery, we are not liable for delays caused by circumstances beyond our control, including (but not limited to) customs hold-ups, carrier errors, natural disasters, inclement weather, or incorrect/incomplete shipping addresses provided by you. You are responsible for ensuring the shipping address is accurate, complete, and accessible to the carrier.

4. Returns & Refunds

4.1 Return Eligibility & Period

You may return any unused, undamaged Products (in their original packaging, with all tags and shoe boxes intact) for a refund within 60 days of the delivery date. Custom or personalized shoes (if applicable) are non-returnable unless they arrive with a manufacturing defect (as determined by our customer service team).

4.2 How to Request a Return

To initiate a return:

1. Email our customer service team at [email protected] with your order number, the reason for the return, and clear photos of the Product (to confirm it meets return eligibility criteria, e.g., unworn soles on work shoes, unopened packaging).
2. We will review your request within 24-48 business hours and send a prepaid return shipping label (for global returns—no cost to you).
3. Ship the Product back to us using the provided label, ensuring it is packaged securely (use the original shoe box if possible to prevent damage). Please retain the return tracking number for your records.

4.3 Refund Processing

Once we receive and inspect the returned Product (to confirm it meets eligibility requirements), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment processor (typically 3-5 additional business days).

4.4 Exceptions

We do not issue refunds for Products that are used, damaged (due to improper care, wear, or mishandling), or returned without original packaging/tags. We also reserve the right to reject returns that do not meet the eligibility criteria outlined above.

5. Product Availability & Accuracy

5.1 Stock Levels

While we strive to maintain accurate stock levels on our website, Products may occasionally be out of stock after an order is placed. If this occurs, we will notify you via email within 2 business days and offer either: (a) a full refund, or (b) a backorder option (if the Product is expected to be restocked within 2 weeks).

5.2 Product Descriptions

We make every effort to ensure that Product descriptions (e.g., shoe size, color, material, features like water resistance for hiking boots) are accurate and up-to-date. However, we do not guarantee that all descriptions are error-free—minor discrepancies (e.g., slight color variations due to screen settings, subtle differences in material texture) may occur. If you receive a Product that differs significantly from its description, contact us immediately at [email protected] to resolve the issue (e.g., return for a refund or replacement).

6. Cancellations

You may cancel an order at any time before it is processed and shipped (i.e., before you receive the Shipping Confirmation). To cancel, email us at [email protected] with your order number and the subject line “Order Cancellation.” Once an order has been processed and shipped, it cannot be canceled—you will need to follow the return process outlined in Section 4 to request a refund.

7. Limitation of Liability

To the maximum extent permitted by law, Keenfootwearn shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or related to your purchase or use of our Products, including (but not limited to) inconvenience from delivery delays, loss of use of the Product, or costs associated with replacing a Product. Our total liability to you for any claim related to these Terms shall not exceed the total amount you paid for the affected Product(s).

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website with a revised “Last Updated” date. Your continued use of our website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically for updates.

9. Contact Us

If you have any questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at [email protected]. We will respond within 24-48 business hours and work to resolve the issue in a fair and timely manner.