Keenfootwearn Shipping Policy: Reliable Delivery for Your Adventure-Ready Shoes

At Keenfootwearn, we know you’re eager to lace up your new hiking boots, slip into comfortable work shoes, or step out in casual styles—so we’ve designed a shipping policy that prioritizes speed, transparency, and care for your footwear. Whether you’re ordering for a weekend trail trip or a busy workweek, this policy outlines our delivery options, timelines, costs, and how we handle order tracking to ensure your shoes arrive safely.

1. Shipping Locations

We currently offer shipping to most regions worldwide, so you can get your Keenfootwearn shoes no matter where your journey takes you:

Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam).
International Shipping: Eligible countries include Canada, the United Kingdom, Australia, most countries in the European Union, Japan, New Zealand, and select countries in Asia, Africa, and South America. A full list of eligible locations is available during checkout—if your country isn’t listed, contact us at [email protected] for updates on future shipping expansions.

2. Order Processing Time

Before your shoes ship, we take time to ensure they’re in perfect condition (no defects, correct size/style) and package them securely to prevent damage during transit:

Standard Processing: Most orders are processed within 1-2 business days (excluding weekends, holidays, and peak shopping periods like Black Friday/Cyber Monday). During peak times, processing may extend to 3 business days—we’ll notify you via email if there’s a delay.
Custom/Personalized Orders (if applicable): If you’ve ordered custom shoes (e.g., engraved hiking boots, personalized work shoes), processing takes 3-5 business days to account for production time. We’ll share a specific timeline in your order confirmation email.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (USPS, UPS, DHL, and local postal services for international orders) to deliver your shoes reliably. Delivery timelines start after your order is processed (not the date you place it):

a. Domestic Shipping (United States)

Shipping Method	Delivery Timeline	Cost	Notes
Standard Shipping	3-5 business days	Free for orders over $75; $5.99 for orders under $75	Ideal for casual shoes or work shoes needed within a week—delivers to all U.S. addresses, including remote areas.
Expedited Shipping	2 business days	$12.99 (flat rate)	Great for last-minute hiking trip prep—delivers to most mainland U.S. addresses (excludes Alaska, Hawaii, and territories, which take 3 business days).
Overnight Shipping	1 business day (orders placed by 12 PM EST)	$24.99 (flat rate)	For urgent needs (e.g., a work shoe replacement)—only available for mainland U.S. addresses; excludes weekends and holidays.

Note: Delivery to Alaska, Hawaii, and U.S. territories adds 1-2 business days to Standard/Expedited timelines.

b. International Shipping

Standard International Shipping: Delivery takes 7-14 business days (varies by country—e.g., 7-10 days to Canada/UK, 10-14 days to Australia/Japan). Cost is calculated at checkout based on your location and order weight (starting at $14.99 for Canada, $18.99 for EU countries).
Express International Shipping: For faster delivery (3-5 business days), express shipping is available for select countries. Cost is determined at checkout (starting at $34.99) and includes priority handling through DHL.

Important International Notes:

Customs duties, taxes, or import fees may be applied by your country’s government. These fees are the responsibility of the recipient (Keenfootwearn does not cover them). We recommend checking your local customs office for details before ordering—especially for high-value items like premium hiking boots.
International delivery may be delayed by customs processing (we have no control over hold times, which can range from 1-5 days).

4. Shipping Costs & Free Shipping Eligibility

Domestic Free Shipping: U.S. customers get free Standard Shipping on all orders totaling **$75 or more** (before taxes). Orders under $75 are charged a flat $5.99 for Standard Shipping.
International Shipping Costs: Calculated dynamically at checkout based on your address, order weight, and shipping method. We occasionally run promotions for reduced international shipping (e.g., free Standard Shipping to Canada for orders over $100)—sign up for our newsletter to stay updated.
Shipping Discounts: Promotional codes for free or discounted shipping (from emails, social media, or partner offers) can be applied at checkout. These codes are subject to terms (e.g., minimum order value, expiration date) listed in the promotion details.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a link to the carrier’s website (e.g., USPS Tracking, UPS Tracking, DHL Track & Trace). Here’s how to use it:

Click the tracking link to view real-time updates: “shipped,” “in transit,” “out for delivery,” or “delivered.”
For international orders, tracking may be limited once the package leaves the U.S.—local postal services (e.g., Royal Mail for the UK, Canada Post for Canada) will provide final delivery updates.
If tracking shows no movement for 5+ business days (domestic) or 10+ business days (international), contact us at [email protected]—we’ll investigate with the carrier and resolve the issue.

6. Missing, Lost, or Delayed Orders

We work hard to ensure your shoes arrive on time, but occasional issues (carrier errors, address typos, customs delays) can happen. Here’s how we handle them:

a. Missing Orders (No Delivery Confirmation)

If tracking shows “delivered” but you haven’t received your package:

Check with household members, neighbors, or building management (carriers often leave packages with them to avoid theft).
Verify the shipping address in your order confirmation—ensure there were no typos (e.g., wrong apartment number, misspelled street name).
If you still can’t find the package, contact us within 7 days of the “delivered” date. We’ll file a claim with the carrier and either reship your order or issue a full refund (once the carrier confirms the package is lost).

b. Lost Orders (Tracking Shows No Progress)

For domestic orders: If tracking hasn’t updated in 7+ business days, we’ll consider the package lost. Contact us, and we’ll reship your shoes or refund your order at no cost.
For international orders: If tracking hasn’t updated in 14+ business days, we’ll file a claim with the international carrier. Resolution may take 2-3 weeks (due to customs processes), but we’ll keep you updated and offer a reship or refund once the claim is approved.

c. Delayed Orders (Beyond Estimated Timeline)

If your order is delayed beyond the estimated window (e.g., Standard Shipping takes 8+ days), contact us. We’ll check with the carrier for the cause and, if applicable, offer a discount on your next order (e.g., 15% off your next pair of hiking boots) as a gesture of goodwill.

7. Address Changes & Cancellations

Address Changes: You can update your shipping address only if your order hasn’t been processed or shipped. Contact us immediately at [email protected] with your order number and corrected address. Once an order is marked “shipped,” we cannot change the address—you’ll need to contact the carrier directly for assistance.
Order Cancellations: To cancel an order, email us within 24 hours of placing it. If the order has already been processed or shipped, we cannot cancel it—you’ll need to follow our Refund Policy to return the shoes once received.

8. Questions About Shipping

If you have questions about shipping costs, delivery timelines, tracking, or missing orders, contact our customer service team at [email protected]. We respond to shipping inquiries within 24-48 business hours and are happy to help ensure your shoes arrive on time for your next adventure.

Thank you for choosing Keenfootwearn—we can’t wait for you to step into your new shoes and make the most of every journey!